三九養(yǎng)生堂記者 鄧肯·蓋伊 報道
精彩| 基??(ji)于??(yu)老??(lao)年??(nian)客??(ke)戶??(hu)更??(geng)傾??(qing)向??(xiang)選??(xuan)擇??(ze)在??(zai)網(wǎng)??(wang)點??(dian)辦??(ban)理??(li)業(yè)??(ye)務(wù)??(wu)的??(de)特??(te)點??(dian)??，招??(zhao)商??(shang)銀??(yin)行??(xing)全??(quan)部??(bu)網(wǎng)??(wang)點?(dian)均?(jun)保??(bao)留??(liu)傳??(chuan)統(tǒng)??(tong)人??(ren)工??(gong)服??(fu)務(wù)??(wu)窗??(chuang)口??(kou)和??(he)傳??(chuan)統(tǒng)??(tong)支??(zhi)付??(fu)結(jié)??(jie)算??(suan)項??(xiang)目??(mu)及??(ji)憑??(ping)證??(zheng)??。??并??(bing)且??(qie)??，結(jié)??(jie)合??(he)網(wǎng)??(wang)點??(dian)老??(lao)年??(nian)客??(ke)戶??(hu)到??(dao)訪??(fang)情??(qing)況??(kuang)??，為??(wei)老??(lao)年??(nian)客??(ke)戶??(hu)提??(ti)供??(gong)服??(fu)務(wù)??(wu)專??(zhuan)窗??(chuang)或??(huo)銀??(yin)發(fā)??(fa)優(yōu)??(you)先??(xian)叫??(jiao)號??(hao)??。比??(bi)如??(ru)在??(zai)云??(yun)南??(nan)昆??(kun)明??(ming)的??(de)“老??(lao)年??(nian)人??(ren)現(xiàn)??(xian)金??(jin)服??(fu)務(wù)??(wu)示??(shi)范??(fan)網(wǎng)??(wang)點??(dian)”??，所??(suo)有??(you)65歲??(sui)以?(yi)上?(shang)老??(lao)年??(nian)客??(ke)戶??(hu)進(jìn)??(jin)入??(ru)招??(zhao)商??(shang)銀??(yin)行??(xing)網(wǎng)??(wang)點??(dian)??，可??(ke)直??(zhi)接??(jie)在??(zai)綠??(lv)色??(se)窗??(chuang)口?(kou)不??(bu)取??(qu)號??(hao)辦??(ban)理??(li)業(yè)??(ye)務(wù)??(wu)??，并??(bing)由??(you)大??(da)堂??(tang)經(jīng)??(jing)理??(li)全??(quan)流??(liu)程?(cheng)貼??(tie)心?(xin)的??(de)業(yè)??(ye)務(wù)?(wu)指??(zhi)引??(yin)??，為??(wei)寫??(xie)字??(zi)不??(bu)便??(bian)的??(de)老??(lao)年??(nian)客??(ke)戶??(hu)帶??(dai)來??(lai)便??(bian)利?(li)??，大??(da)大??(da)縮??(suo)短??(duan)了??(le)業(yè)?(ye)務(wù)??(wu)辦秘(ban)理?(li)時??(shi)間??(jian)???！ ∫??(yi)名??(ming)產(chǎn)??(chan)品??(pin)經(jīng)??(jing)理??(li)介??(jie)紹?(shao)??，“老??(lao)年??(nian)客??(ke)戶??(hu)遇??(yu)到??(dao)問??(wen)題??(ti)??，常??(chang)會??(hui)通??(tong)過??(guo)電??(dian)話??(hua)求??(qiu)助??(zhu)客??(ke)服??(fu)??，但??(dan)客??(ke)戶?(hu)難??(nan)以??(yi)描?(miao)述??(shu)自??(zi)己??(ji)遇??(yu)到??(dao)的??(de)難??(nan)題??(ti)??，而??(er)坐??(zuo)席?(xi)講?(jiang)解??(jie)的??(de)操??(cao)作??(zuo)步??(bu)驟??(zhou)又??(you)難??(nan)以??(yi)記??(ji)住??(zhu)”?。??為??(wei)消??(xiao)弭??(mi)客??(ke)戶??(hu)與??(yu)客?(ke)服??(fu)之??(zhi)間??(jian)的??(de)溝??(gou)通??(tong)斷??(duan)層??(ceng)??，招?(zhao)商??(shang)銀??(yin)行??(xing)在??(zai)App場??(chang)景??(jing)中??(zhong)??，最??(zui)新??(xin)支??(zhi)持??(chi)客??(ke)戶??(hu)一?(yi)鍵??(jian)接??(jie)入??(ru)語??(yu)音??(yin)客??(ke)服??(fu)進(jìn)??(jin)行??(xing)咨??(zi)詢??(xun)與??(yu)溝??(gou)通??(tong)??，并??(bing)可??(ke)實??(shi)時?(shi)同??(tong)屏??(ping)客??(ke)戶??(hu)手??(shou)機(jī)??(ji)屏??(ping)幕??(mu)??，方??(fang)便??(bian)客??(ke)服??(fu)快?(kuai)速??(su)了??(le)解??(jie)客??(ke)戶??(hu)當(dāng)??(dang)前??(qian)使??(shi)用??(yong)場??(chang)景??(jing)及??(ji)面??(mian)臨??(lin)問??(wen)題??(ti)??，高??(gao)效??(xiao)提??(ti)供??(gong)操??(cao)作??(zuo)指??(zhi)引??(yin)??，解??(jie)決??(jue)老??(lao)年??(nian)客?(ke)戶??(hu)使??(shi)用??(yong)問??(wen)題??(ti)?。
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