三九養(yǎng)生堂記者 鄧肯·蓋伊 報(bào)道
精彩| 老??(lao)年??(nian)客??(ke)戶??(hu)在??(zai)使??(shi)用??(yong)銀??(yin)行??(xing)App的??(de)過??(guo)程??(cheng)中??(zhong)??，出秘(chu)現(xiàn)?(xian)問??(wen)題??(ti)??，該??(gai)怎??(zen)么??(me)辦??(ban)？??從??(cong)招??(zhao)商??(shang)銀??(yin)行??(xing)處??(chu)獲??(huo)悉??(xi)??，新??(xin)近??(jin)該??(gai)行??(xing)針??(zhen)對??(dui)招??(zhao)商??(shang)銀??(yin)行??(xing)App長??(chang)輩?(bei)版??(ban)服??(fu)務(wù)??(wu)方??(fang)式??(shi)進(jìn)?(jin)行??(xing)創(chuàng)??(chuang)新??(xin)探??(tan)索??(suo)??，推??(tui)出??(chu)了??(le)同??(tong)屏??(ping)語??(yu)音??(yin)連??(lian)線??(xian)服??(fu)務(wù)??(wu)??。?? 當(dāng)??(dang)前??(qian)??，傳??(chuan)統(tǒng)??(tong)網(wǎng)??(wang)點(diǎn)??(dian)線??(xian)下??(xia)服??(fu)務(wù)??(wu)流??(liu)程??(cheng)也?(ye)在?(zai)不??(bu)斷??(duan)升??(sheng)級??(ji)改??(gai)變?(bian)??，如??(ru)銀??(yin)行??(xing)推??(tui)出??(chu)VTM可??(ke)視??(shi)柜??(gui)臺??(tai)等??(deng)自?(zi)助??(zhu)設(shè)??(she)備?(bei)??，業(yè)??(ye)務(wù)??(wu)呈?(cheng)現(xiàn)??(xian)無??(wu)紙?(zhi)化??(hua)趨??(qu)勢??(shi)??。??為??(wei)了??(le)幫??(bang)助??(zhu)老??(lao)年??(nian)客??(ke)戶??(hu)更??(geng)習(xí)??(xi)慣??(guan)和?(he)適??(shi)應(yīng)??(ying)網(wǎng)??(wang)點(diǎn)??(dian)的??(de)變??(bian)化?(hua)??，針??(zhen)對??(dui)75歲??(sui)以??(yi)上??(shang)的??(de)高??(gao)齡??(ling)老?(lao)年??(nian)客?(ke)戶?(hu)??，如??(ru)有??(you)需??(xu)求??(qiu)??，銀??(yin)行??(xing)可?(ke)提??(ti)供??(gong)招??(zhao)牌??(pai)向??(xiang)導(dǎo)??(dao)服??(fu)務(wù)??(wu)??，為??(wei)客??(ke)戶??(hu)提??(ti)供??(gong)一??(yi)對??(dui)一??(yi)的??(de)廳??(ting)堂??(tang)引??(yin)導(dǎo)??(dao)服?(fu)務(wù)??(wu)和??(he)自??(zi)助??(zhu)設(shè)??(she)備?(bei)指??(zhi)導(dǎo)??(dao)服??(fu)務(wù)??(wu)??。同??(tong)時(shí)??(shi)網(wǎng)??(wang)點(diǎn)??(dian)會(huì)?(hui)將??(jiang)老??(lao)年??(nian)客??(ke)戶??(hu)優(yōu)??(you)先??(xian)引??(yin)導(dǎo)??(dao)至??(zhi)業(yè)??(ye)務(wù)??(wu)水??(shui)平??(ping)較??(jiao)高??(gao)的??(de)三??(san)星??(xing)級??(ji)以??(yi)上??(shang)柜??(gui)員??(yuan)處??(chu)辦??(ban)理??(li)業(yè)??(ye)務(wù)??(wu)??。此?(ci)外??(wai)??，柜??(gui)面?(mian)手??(shou)寫?(xie)屏??(ping)還??(hai)開??(kai)發(fā)??(fa)了??(le)大??(da)字??(zi)版??(ban)??，方??(fang)便??(bian)視??(shi)力??(li)不??(bu)佳??(jia)的?(de)老??(lao)年??(nian)客??(ke)戶??(hu)對??(dui)業(yè)??(ye)務(wù)?(wu)信??(xin)息?(xi)進(jìn)??(jin)行??(xing)確??(que)認(rèn)?(ren)等??(deng)??，讓??(rang)老??(lao)年??(nian)群??(qun)體??(ti)不??(bu)被??(bei)“短??(duan)、平??(ping)、快??(kuai)”的??(de)數(shù)??(shu)字??(zi)時(shí)??(shi)代??(dai)所??(suo)“拋??(pao)棄??(qi)”??。
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