三九養(yǎng)生堂記者 鄧肯·蓋伊 報道
精彩| 基??(ji)于??(yu)老??(lao)年??(nian)客??(ke)戶??(hu)更??(geng)傾??(qing)向??(xiang)選??(xuan)擇??(ze)在??(zai)網(wǎng)??(wang)點??(dian)辦??(ban)理??(li)業(yè)??(ye)務(wù)??(wu)的??(de)特??(te)點??(dian)??，招??(zhao)商??(shang)銀?(yin)行??(xing)全??(quan)部??(bu)網(wǎng)??(wang)點??(dian)均??(jun)保??(bao)留??(liu)傳??(chuan)統(tǒng)??(tong)人?(ren)工??(gong)服??(fu)務(wù)?(wu)窗??(chuang)口??(kou)和?(he)傳??(chuan)統(tǒng)??(tong)支??(zhi)付??(fu)結(jié)??(jie)算??(suan)項??(xiang)目??(mu)及??(ji)憑??(ping)證?(zheng)??。??并??(bing)且??(qie)??，結(jié)??(jie)合??(he)網(wǎng)??(wang)點??(dian)老??(lao)年??(nian)客?(ke)戶??(hu)到??(dao)訪??(fang)情??(qing)況??(kuang)??，為??(wei)老??(lao)年??(nian)客??(ke)戶??(hu)提??(ti)供??(gong)服?(fu)務(wù)??(wu)專?(zhuan)窗??(chuang)或??(huo)銀??(yin)發(fā)??(fa)優(yōu)??(you)先??(xian)叫??(jiao)號??(hao)??。比??(bi)如??(ru)在??(zai)云??(yun)南??(nan)昆??(kun)明??(ming)的??(de)“老??(lao)年??(nian)人??(ren)現(xiàn)?(xian)金??(jin)服??(fu)務(wù)?(wu)示??(shi)范??(fan)網(wǎng)??(wang)點??(dian)”??，所??(suo)有??(you)65歲??(sui)以??(yi)上??(shang)老??(lao)年??(nian)客??(ke)戶??(hu)進(jìn)??(jin)入??(ru)招??(zhao)商??(shang)銀??(yin)行?(xing)網(wǎng)??(wang)點??(dian)??，可??(ke)直??(zhi)接??(jie)在??(zai)綠??(lv)色??(se)窗??(chuang)口??(kou)不??(bu)取??(qu)號??(hao)辦??(ban)理?(li)業(yè)?(ye)務(wù)?(wu)??，并??(bing)由??(you)大??(da)堂??(tang)經(jīng)??(jing)理??(li)全??(quan)流??(liu)程??(cheng)貼??(tie)心??(xin)的??(de)業(yè)??(ye)務(wù)??(wu)指??(zhi)引??(yin)??，為??(wei)寫??(xie)字??(zi)不??(bu)便??(bian)的??(de)老??(lao)年??(nian)客??(ke)戶??(hu)帶??(dai)來??(lai)便??(bian)利??(li)??，大??(da)大??(da)縮??(suo)短??(duan)了?(le)業(yè)?(ye)務(wù)??(wu)辦??(ban)理??(li)時??(shi)間??(jian)???！ ‘?dāng)??(dang)前??(qian)??，傳??(chuan)統(tǒng)??(tong)網(wǎng)??(wang)點??(dian)線??(xian)下??(xia)服??(fu)務(wù)??(wu)流??(liu)程??(cheng)也??(ye)在??(zai)不??(bu)斷??(duan)升??(sheng)級??(ji)改??(gai)變??(bian)??，如??(ru)銀??(yin)行??(xing)推??(tui)出??(chu)VTM可??(ke)視??(shi)柜??(gui)臺??(tai)等??(deng)自??(zi)助??(zhu)設(shè)??(she)備??(bei)??，業(yè)??(ye)務(wù)??(wu)呈??(cheng)現(xiàn)??(xian)無??(wu)紙??(zhi)化??(hua)趨??(qu)勢??(shi)??。??為??(wei)了??(le)幫??(bang)助??(zhu)老??(lao)年??(nian)客??(ke)戶??(hu)更??(geng)習(xí)??(xi)慣??(guan)和??(he)適??(shi)應(yīng)??(ying)網(wǎng)??(wang)點??(dian)的??(de)變?(bian)化??(hua)??，針??(zhen)對??(dui)75歲??(sui)以?(yi)上??(shang)的?(de)高??(gao)齡??(ling)老??(lao)年??(nian)客??(ke)戶??(hu)??，如??(ru)有??(you)需??(xu)求??(qiu)??，銀??(yin)行??(xing)可??(ke)提??(ti)供??(gong)招??(zhao)牌??(pai)向?(xiang)導(dǎo)??(dao)服??(fu)務(wù)??(wu)??，為??(wei)客??(ke)戶??(hu)提??(ti)供??(gong)一??(yi)對??(dui)一??(yi)的??(de)廳??(ting)堂??(tang)引??(yin)導(dǎo)??(dao)服?(fu)務(wù)??(wu)和??(he)自??(zi)助??(zhu)設(shè)??(she)備??(bei)指??(zhi)導(dǎo)??(dao)服??(fu)務(wù)?(wu)??。同??(tong)時?(shi)網(wǎng)??(wang)點??(dian)會??(hui)將??(jiang)老??(lao)年??(nian)客祝(ke)戶??(hu)優(yōu)??(you)先??(xian)引??(yin)導(dǎo)??(dao)至??(zhi)業(yè)?(ye)務(wù)??(wu)水??(shui)平??(ping)較??(jiao)高??(gao)的??(de)三??(san)星??(xing)級??(ji)以??(yi)上??(shang)柜??(gui)員??(yuan)處??(chu)辦??(ban)理??(li)業(yè)??(ye)務(wù)??(wu)??。此??(ci)外??(wai)??，柜??(gui)面??(mian)手??(shou)寫??(xie)屏??(ping)還??(hai)開??(kai)發(fā)?(fa)了??(le)大??(da)字?(zi)版??(ban)??，方??(fang)便??(bian)視??(shi)力??(li)不??(bu)佳??(jia)的??(de)老??(lao)年??(nian)客??(ke)戶??(hu)對??(dui)業(yè)??(ye)務(wù)??(wu)信??(xin)息??(xi)進(jìn)??(jin)行??(xing)確??(que)認(rèn)?(ren)等??(deng)??，讓??(rang)老??(lao)年??(nian)群??(qun)體??(ti)不??(bu)被??(bei)“短??(duan)、平??(ping)、快??(kuai)”的??(de)數(shù)??(shu)字??(zi)時??(shi)代??(dai)所??(suo)“拋??(pao)棄??(qi)”??。
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